Adventure Access CIC reserves the right to cancel or modify activities at any time due to safety concerns, including adverse weather.  Adverse weather conditions that would affect the safety of the session include, but are not limited to: high winds, large swell, and thunderstorms. We would not cancel a session for wet weather. Even with adverse weather, we have several options for areas of operation to ensure that a session can be safely conducted.

If Adventure Access CIC cancels the session within 24 hours prior to the date and time of the activity, the customer can move the booking to another date or claim a refund in full.

If Adventure Access CIC cancels the activity within 48 hours prior to the session, customers can re-book on a new date.

In all cases, no compensation will be payable for any other expenses or losses customers incur in relation to the cancellation of any activity.

If an activity is cancelled by any member of Adventure Access staff due to inappropriate or poor customer behaviour, then the customer will not receive a refund and not be allowed to re-book.

If you, as a customer, wish to cancel your booking, 2 weeks of notice is required for a full refund to be issued. 

You may request your booking be moved to a different date or time up to 72 hours before the activity is due to take place.

If less than 2 weeks notice is given of cancellation or a less than 72 hour for a request to change the date and time of activities is given then it is at the discretion of the management at Adventure Access CIC if refunds can be given or changes made.